In these Terms and Conditions, unless the context otherwise requires: 

• 1.1 Customer means a customer of the Merchant.
   
• 1.2 Eligible Transactions means purchases by the Member from the Merchant of goods or services supplied by the Merchant for which the Merchant wishes to award Points.
   
• 1.3 Member means any Customer accepted by the Merchant as being eligible to accrue Points. 
   
• 1.4 Member’s Account means the Member’s account administered by Smart Loyalty to which Points are credited and from which Rewards are deducted.
   
• 1.5 Merchant means the party that wishes to enrol their customers in the programme and that is a party to the Agreement.
   
• 1.6 Points means the points that are credited to the Member’s Account from Eligible Transactions through participation in the Programme.
   
• 1.7 Programme means the rewards programme operated by Smart Loyalty as contemplated by these Terms and Conditions.
   
• 1.8 Rewards means products or services that are purchased through the Programme by the redemption of Points by the Member.

These Terms and Conditions shall be governed by the laws of New Zealand and the Parties submit to the exclusive jurisdiction of the courts of New Zealand.

• 3.1 Points shall be accrued by the Member only in respect of Eligible Transactions that have been authorised by the Merchant and notified to Smart Loyalty pursuant to the Agreement.
   
• 3.2 On a monthly basis the Merchant will advise Smart Loyalty of the Points to be credited to the Member’s Account and make all necessary payments to Smart Loyalty in relation to those Points pursuant to the Agreement.
   
• 3.3 Points will be allocated to the Member’s Account following payment by the Member pursuant to clause 3.2.
   
• 3.4 Points accrued by the Member will expire three (3) years after the date they have been credited to the Member’s Account.
   
• 3.5 Points used to claim Rewards will be utilised on a ‘first-in first-out’ basis such that they will be deducted from the Points first credited to the Member’s Account and provided such Points have not expired.

• 4.1 Without prejudice to Smart Loyalty’s rights under clause 11.2 it is agreed that, with the consent of the Merchant, Smart Loyalty may vary these Terms and Conditions at any time by providing written notice of the variation to the last known address of the Member.
   
• 4.2 A modification to the Terms and Conditions made pursuant to clause 4.1 hereof may not affect the Points then accrued to the Members Account through use (other than by the Member) forfeiture or expiry. 

• 5.1 The allocation of Points is solely the responsibility of the Merchant and any claim by a Member with regard to allocation of Points will be resolved between the Member and the Merchant.
   
• 5.2 The redemption and administration of Points and the provision of Rewards under the Programme are solely the responsibility of Smart Loyalty and any claim by a Member with regard to redemption or administration of Points or the provision of Rewards under the Programme will be resolved between the Member and Smart Loyalty.
   
• 5.3 It is acknowledged that Smart Loyalty is a service provider for the provision of the Programme and the Merchant is not a partner, joint venturer, sub-contractor, agent, servant or employee of Smart Loyalty.
   
• 5.4 Neither Smart Loyalty nor the Merchant shall be liable or responsible to any person or company for or on account of any error in the allocation or calculation of Points and in no circumstance shall Smart Loyalty or the Merchant be held liable for any loss of business or profits or for any other consequential loss or damage suffered by the Member or any other person or company in relation to the provision of the Programme. 

• 6.1 Failure to comply with the terms and conditions.
   
• 6.2 Supplying any misleading information or making misrepresentations to Smart Loyalty.
   
• 6.3 Membership of the Programme may be terminated by the Member providing notice in writing to the Merchant or to Smart Loyalty that the Member wishes to be removed as a Member of the Programme. 
   
• 6.4 Points in the Member’s Account will be forfeited on termination of membership if not redeemed pursuant to these Terms and Conditions. 
   
• 6.5 Points are not transferable or assignable and cannot be converted for cash. 
   
• 6.6 Death or bankruptcy of a Member. 

• 7.1 The Programme will terminate immediately in the event that Smart Loyalty enters into liquidation, becomes insolvent, ceases to trade or decides to discontinue the Programme (“Termination”) and the Member will be notified of Termination by Smart Loyalty and will be entitled to redeem all of the available Points in the Member’s Account at the date of Termination in Rewards.
   
• 7.2 In the event that Smart Loyalty has sent notice of Termination to the Member’s last known address and the Member has not redeemed the Points in the Member’s Account within three (3) months of such notification being sent to the Member then Smart Loyalty shall have no further obligation to the Member for the redemption of Points and those Points will become the property of Smart Loyalty. 

• 8.1 Any notice or communication given to Smart Loyalty pursuant to these Terms and Conditions shall be given to the postal or e-mail address specified at clause 11.3.
   
• 8.2 Any notice or communication given to the Member pursuant to these Terms and Conditions shall be given to the address specified by the Member or to such other address as the Member has specified in writing to the Merchant and Smart Loyalty.

• 9.1 Smart Loyalty will collect information about the Member including information provided:
   
• 9.1.1 by the Merchant (and other merchants participating in the Programme) concerning Eligible Transactions; and 
   
• 9.1.2 from other sources as required to ensure that the Member obtains the maximum benefit from membership in the Programme; 
   
• 9.2 The Member consents to Smart Loyalty and the Merchant collecting information in relation to the Member and utilising it: 
   
• 9.2.1 to promote services offered by all participating merchants relating to the Programme including but not limited to special product offers, discounts on purchases, special savings and collection of Points; 
   
• 9.2.2 for marketing, product development and research purposes; and 
   
• 9.2.3 for disclosure to merchants in distributing promotional information. 
   
• 9.3 Information in relation to the Member will be held by Smart Loyalty at its premises in Hamilton and pursuant to the provisions of the Privacy Act 2020 the Member may make written request for access to and correction of personal information held by Smart Loyalty. Please see our Privacy Policy for more information.
   
• 9.4 A fee to cover the reasonable costs incurred by Smart Loyalty in responding to a request for information by the Member may be charged and if a fee is payable then Smart Loyalty will advise the Member of the amount of the fee and obtain payment before responding to the request. 

• 10.1 Smart Loyalty will not be liable for: 
   
• 10.1.1 Any failure or delay by a Merchant to notify Smart Loyalty of an Eligible Transaction. 
   
• 10.1.2 Any loss, theft or damage to any Rewards in the course of post or delivery. 
   
• 10.1.3 Any Reward not being available for any reason. 
   
• 10.1.4 Any failure by the Reward provider to meet the terms and conditions, the schedule of Rewards, participating companies qualifying goods and services and/or number of Points which will be recorded or deducted in relation to any Rewards. 
   
• 10.2 All conditions and warranties whether expressed or implied and whether arising under legislation or otherwise as to the condition, suitability, quality, fitness or safety of any Rewards supplied under the Programme are expressly excluded to the full extent permitted by law. 
   
• 10.3 Any liability Smart Loyalty may have to a Member under legislation in respect of Rewards which cannot be excluded is limited where permitted to supplying or paying the cost of supplying the Rewards again or repairing or paying the cost of repairing Rewards at Smart Loyalty's option. 
   
• 10.4 Smart Loyalty provides the Programme for participating businesses and each exclusion or limitation of liability in these terms and conditions also applies to each of those participating businesses and their directors, employees and agents. 

Mobil Card Terms & Conditions

TERMS OF CREDIT 

This Agreement sets out the terms of: (a) credit granted by Smart Loyalty New Zealand Limited ("Smart Loyalty") to the Customer; and (b) the creation and operation of the Customer’s Account with Smart Loyalty for the purchase of Products from the Outlets by the Customer. Use of the Account is to constitute acceptance of these terms and conditions even if this Agreement has not been signed by the Customer.

1. DEFINITIONS AND INTERPRETATION 

• 1.1 In this Agreement Smart Loyalty New Zealand Limited are referenced in trading as Smart Loyalty. 

(a) “Account” means the Customer’s account with Smart Loyalty for the purchase of Products, and for which Cards are to be issued in accordance with this Agreement. 
(b) “Card” means the credit card(s) issued by Smart Loyalty to the Cardholder(s) for use at, and the purchase from, the Outlets. 
(c) “Cardholder” means the person whose name is imprinted by Smart Loyalty on the Card or, in the case of a Card issued in respect of a vehicle, the driver of the vehicle, the registration number of which is imprinted by Smart Loyalty on the Card; 
(d) “Credit Voucher” means a voucher, or the procedure in the case of an Electronic Transaction, prescribed by Smart Loyalty to enable credit to be granted to the Cardholder. 
(e) “ECM Network” means the electronic transfer at point of sales network used by applicable fuel companies at the Outlets.

(f) “Electronic Transfer” means a Card transaction effected through the ECM Network.
(g) “Smart Loyalty” means Smart Loyalty New Zealand Limited and includes its successors and assigns and, where not repugnant to the context, the contractors, consultants, employees and agents of Smart Loyalty. 
(h) “Floor Limit” means $150.00 or any other amount notified by Smart Loyalty from time to time. 
(i) “Outlets” means the service stations, dealerships, depots and fuel dispensing facilities owned or operated by applicable fuel companies and/or their agents or franchises where the Card can be used. 
(j) Applicable Fuel Companies means Mobil Oil New Zealand Limited and includes their successors and assigns. 
(k) “PIN” stands for the personal identification number selected by, the Cardholder in relation to a Card. 
(I) “Products” means applicable fuel companies petrol and diesel. (m) “Sales Voucher” means a voucher in the form prescribed by Smart Loyalty or applicable fuel companies for use in connection with purchases by the Cardholder. 

• 1.2 ln this Agreement, unless the context otherwise requires or specifically otherwise states: 

(a) if any party comprises more than one person, each of those persons’ liability is joint and several; 
(b) reference to a party or person includes any form of entity and their respective successors, assignees and representatives; 
(c) amounts are in New Zealand dollars and New Zealand law applies; 
(d) the singular includes the plural and vice versa; 

• 1.3 These terms prevail over any other terms and conditions, or other form of contract, despite any indication to the contrary by any person acting or apparently acting on behalf of Smart Loyalty, unless agreed in writing by a duly authorised officer of Smart Loyalty. 

2. OWNERSHIP OF CARD 

• 2.1 Smart Loyalty retains ownership of any Card issued to a Cardholder. 

3. THE CARD 

• 3.1 The Cardholder must sign the Card with the Cardholder’s usual signature immediately upon receipt of it for identification and prevention of unauthorised or fraudulent use by any other person. 
• 3.2 The Cardholder must keep the Card in a safe place at all times and ensure no-one else uses it. 
• 3.3 The Cardholder is to keep their PIN confidential and must not allow, intentionally or unintentionally, it to be disclosed to any other person. 
• 3.4 Upon the cancellation, termination or expiry of an individual card by the customer or Smart Loyalty, the customer or cardholder will immediately destroy the card. All amounts outstanding and owing to Smart Loyalty by the customer shall become due and payable to Smart Loyalty immediately whether or not demand is made. The card shall not be used for any purchases after its cancellation, termination or expiry. The customer shall remain liable for any use of the card after its cancellation, termination or expiry. 

4. USING THE CARD 

• 4.1 Any Cardholder who is authorised by Smart Loyalty may use the Card for the purchase of Products from the Outlets.
• 4.2 No purchase with a Card is complete until the Cardholder has properly completed either a Sales Voucher or an Electronic Transaction. 
• 4.3 The Card may not be used to obtain cash from an Outlet or to purchase fuel company Vouchers or any other gift or petrol vouchers which may be available at the Outlet.
• 4.4 No single transaction on a Card may exceed the Floor Limit as set from time to time by Smart Loyalty. 
• 4.5 The Cardholder may not complete a purchase of Products (by Sales Voucher or Electronic Transaction) if they fail, after three attempts, to properly enter their PIN and have it accepted by the ECM Network. 
• 4.6 The Customer and/or Cardholder shall immediately notify Smart Loyalty upon their change of address (if any) during the term of this Agreement. 
• 4.7 Any cards that have not been used for a period of 3 months will be suspended and will only be reactivated with written approval from the approved card owner. Reactivation may take up to 36 hours to complete. Any cards not used for a period of 12 months will be automatically deactivated.

5. PRICE 

• 5.1 The price of the Products shall be the price set by Mobil as at the date of supply. 
• 5.2 Mobil reserves the right to adjust its prices at any time and from time to time.
• 5.3 No discounts, points, rebates or concessionary rates shall apply to accounts in respect of which there is any overdue money. 

6. COSTS 

• 6.1 The Customer will pay to Smart Loyalty: 

(a) a monthly account fee of $1.95+GST
(b) an additional/replacement/renewal card fee of $6.00+GST per card 
(c) any penalty interest payable under clause 9.1; 
(d) any other fees charged by Smart Loyalty, but only after notification by Smart Loyalty
(e) any debt collection costs and legal costs (including solicitor and client costs) incurred by Smart Loyalty in seeking to recover any amount owing by the Customer under this Agreement. 

7. LOSS AND UNAUTHORISED USE OF CARD 

• 7.1 lf a Card is lost, stolen, mislaid or the PIN number disclosed or the Customer and/or Cardholder knows the Card is in the possession of another person (“Unauthorised Use”), the Customer or Cardholder shall: 

(a) immediately notify Mobil of the Unauthorised Use by ringing Mobil customer service on 0800-732- 277, (or such number as notified from time to time); and 
(b) as soon as possible thereafter (and, in any event, no later than one working day after the Unauthorised Use) notify Smart Loyalty of the Unauthorised Use and give Smart Loyalty all relevant information. 

• 7.2 If the Customer and/or Cardholder has not complied with clause 3 and/or clause 7.1 and there has been Unauthorised Use of the Card, the Customer shall be liable for the lesser of: 

(a) the actual loss at the time the Customer and/or the Card holder notified Mobil; 
(b) a sum equivalent to the maximum amount of Products the Cardholder would have been able to purchase with the Card from the time the Unauthorised Use commenced to the time Mobil was notified under clause 7.1
(c) the total credit available from the Account. 

8. REPLACEMENT CARD 

• 8.1 Smart Loyalty will replace any lost, stolen or damaged Card, at the Customer’s request and on payment of any applicable fees. Any replacement Card will be subject to the terms and conditions of this Agreement as if it were the original Card. Smart Loyalty may, at any time, charge a fee for a replacement Card.   

9. DEFAULT BY CUSTOMER 

• 9.1 If the customer is late in payment or any payment by the Customer is dishonoured, then the Customer will pay to Smart Loyalty interest at a rate of 2% per month (calculated and compounded daily) from the date the amount is due until full payment is received by Smart Loyalty. 
• 9.2 All credit and any other amounts payable under this Agreement shall become immediately due and payable to Smart Loyalty (even if the due date has not yet arrived):

(a) if the Customer fails to make payment of any money on the due date for payment or is otherwise in breach of this Agreement; or 
(b) if the Customer (in the case of an individual) commits an act of bankruptcy or on the appointment of a liquidator or receiver of the Customer (in the case of a company) (”Event of Default”); or 
(c) upon the termination of this Agreement by either party. 

• 9.3 If an Event of Default occurs, Smart Loyalty may terminate this agreement.
• 9.4 Smart Loyalty reserves the right to suspend access to a member's reward points balance in the event of default of payment. If payment is not received according to these terms and conditions, Smart Loyalty reserves the right to access and utilise the member's points to recover outstanding money owed to Smart Loyalty.

10. PAYMENT OF ACCOUNT 

• 10.1 Smart Loyalty will render fortnightly electronic invoices to the Customer on the 1^st and 16^th day of each month for the amount outstanding on the Card and any other costs payable under clause 6. Invoices will be rendered in accordance with the terms specified on the Cardholder Application Form. The balance shown in the invoice is to be paid to Smart Loyalty by direct debit from the Customers bank account on a fortnightly basis. The fortnightly direct debit is to occur on the second calendar day following the date of the invoice. we will send an invoice or statement in respect of the Account to the Customer twice per month, or as otherwise agreed.
• 10.2 Payments by the Customer will be applied first in reduction of any interest and costs due, and the balance in reduction of other amounts due. 
• 10.3 Smart Loyalty reserves the right to unilaterally change the credit terms from time to time. 

11. TERM OF AGREEMENT 

• 11.1 This Agreement shall commence when the Cardholder is notified by Smart Loyalty that they have authority to use the Card and end upon termination by either party in accordance with this Agreement. 
• 11.2 The Customer may terminate this Agreement by giving Smart Loyalty 14 days’ prior written notice of such termination PROVIDED it is not in breach of this Agreement. 
• 11.3 Smart Loyalty may terminate this Agreement at any time without notice to the Cardholder. 
• 11.4 On termination of this Agreement, the Cardholder will cut the Card in two and return both pieces of the Card to Smart Loyalty. 
• 11.5 The customer will remain liable for any transaction made using the Account and any other liability or obligation under this agreement. 

12. AMENDMENTS AND ERRORS 

• 12.1 Smart Loyalty may vary any or all of the terms of this Agreement at any time. If the variation affects the Customer’s maximum liability for losses or adjusts any transaction limits, Smart Loyalty is to give the Customer 5 days’ prior written notice of such variation. 
• 12.2 Smart Loyalty may at any time correct any error relating to a transaction on a Card, whether or not the correction is in the Customer’s favour. 

13. LIABILITY 

• 13.1 Any difficulties the Customer may experience with Products purchased with the Card remain the sole responsibility of the Outlet from which they were purchased, without recourse to Smart Loyalty. 
• 13.2 The Customer acknowledges that the Products are applicable fuel company brand petroleum products and that the fuel companies claim these meet standards set out on “Product Data Sheets”. The Customer further acknowledges, however, that Smart Loyalty is not to be liable for any loss, damage or injury of any kind whatsoever suffered by the Customer (arising directly or indirectly); 

(a) if the Products do not meet such standards; 
(b) from any negligence on the part of Smart Loyalty; or 
(c) for any loss, damage or injury caused to the Customer’s servants, agents, contractors, customers, tenants, trespassers or other persons due to the reasons set out in paragraphs (a) and (b). Without limiting this, Smart Loyalty will not be liable for any claim for loss or compensation or other remedy (of any nature, including under contract or in negligence) by the Customer or any other person including without limitation any claim relating to or arising from:     (i) any condition, warranty, description, representation, condition as to fitness or suitability for any purpose, merchantability or otherwise, whether express or implied by law, trade custom or otherwise; or 
(ii) any representation, warranty, or agreement made by any agent or representative which is not expressly confirmed by Smart Loyalty in writing. 

• 13.3 lf, despite this clause 13, Smart Loyalty is held to be liable to the Customer under these terms for loss of any nature (including under any contract and in negligence) Smart Loyalty’s total liability will not exceed the price of the Products in relation to which that liability was incurred. 
• 13.4 The Customer is to procure all its Cardholders to comply with this Agreement. Any action or inaction by any Cardholder is deemed to be the action or inaction of the Customer. Accordingly, the Customer is responsible for any failure by any Cardholder to comply with this Agreement. The Customer indemnifies, and agrees to keep indemnified, Smart Loyalty for any loss, action, damage, costs suffered or incurred whatsoever as a result (directly or indirectly) of such breach by any Cardholder. 

14. NOTICES 

• 14.1 Any notice given: 

(a) by the Cardholder must be received by Smart Loyalty either by facsimile, post or email as per the details indicated on the Credit Application Form; 
(b) by Smart Loyalty is deemed to be served if delivered either to the Customer’s registered office (if the Customer is a company) or to the Customer’s email address as notified to Smart Loyalty in writing. 

15. VALIDITY OF TERMS 

• 15.1 The illegality, invalidity or unenforceability of any term of this Agreement shall not affect the legality, validity or enforceability of any other term. 

16. NO ASSIGNMENT 

• 16.1 The Customer must not transfer its interest in this Agreement to any other person without Smart Loyalty prior written consent. 

17. NO AGENCY

• 17.1 The Customer acknowledges that Smart Loyalty is not an agent of any fuel company and no acts or omissions by the fuel companies are to be treated as acts or omissions by Smart Loyalty, or vice versa. 

18. PRIVACY ACT 1993 

• 18.1 Smart Loyalty will ensure that any information received by it is held securely and will not use it or disclose it to the public except for the purposes below, as authorised by the Customer or when required or authorised by law. 
• 18.2 Any information received and held by Smart Loyalty is available to the Customer to see and correct if necessary under the provisions of the Privacy Act 1993, upon written request to Smart Loyalty. 
• 18.3 By entering into this Agreement, the Cardholder also authorises Smart Loyalty to: 

(a) use the information for the general purpose of establishing and maintaining a relationship between the Customer, Cardholder, Smart Loyalty and the applicable fuel companies, including the provision of any products or services which Smart Loyalty considers may be of interest to the Customer; 
(b) disclose the information to other persons only in the following circumstances: 
(i) where disclosure is required or permitted by law; 
(ii) where disclosure is to a reputable market research organisation subject to a strict confidentiality agreement, to assist Smart Loyalty in seeking its customers’ views on its existing and proposed services; 
(iii) where disclosure is to a reputable credit or other agency in response to a request regarding the Customer’s creditworthiness; or 
(iv) where disclosure in any other circumstances is authorised by the Customer. 

• 18.4 Any party requested by Smart Loyalty to provide such information is authorised to disclose that information. 

19. WAIVER 

• 19.1 lf Smart Loyalty exercises or fails to exercise any right or remedy available to it, this will not prejudice its rights in exercising that or any other right or remedy. 
• 19.2 Any waiver of any term of this Agreement into which these terms are incorporated must be specified in writing and signed by an authorised officer of Smart Loyalty.

CONDITIONS OF THIS AUTHORITY TO ACCEPT DIRECT DEBIT

1. THE INITIATOR:

(a) Will not initiate a Direct Debit on my/our account unless authorisation is received from me/us in accordance with the terms and conditions agreed between me/us and the Initiator of each amount to be debited from my/our account.

(b) Has agreed to send notice of the net amount of each Direct Debit and the due date of debiting after receiving authorisation from me/us under clause 1 (a) but no later than the date the Direct Debit will be initiated. This notice must be provided in writing (including by electronic means and SMS where the Customer has provided prior written consent (including by electronic means including SMS) to communicate electronically). The notice is to include the following message: “The amount $....... will be directly debited to your Bank account on (Initiating date)”

(c) May, upon the relationship which gave rise to this Authority being terminated, give notice to the Bank that no further Direct Debits are to be initiated under the Authority. Upon receipt of such notice the Bank may terminate this Authority as to future payments by notice in writing to me/us.

2. THE CUSTOMER MAY:-

(a) At any time, terminate this Authority as to future payments by giving notice of termination to the Bank and to the Initiator by means agreed by the customer, Bank and Initiator.

(b) Stop payment of any Direct Debit to be initiated under this authority by the Initiator by giving written notice to the Bank prior to the Direct Debit being paid by the Bank.

(c) Where a variation to the amount agreed between the Initiator and the customer from time to time to be Direct Debited has been made without notice being given in terms of clause 1(a) above, request the Bank to reverse or alter any such Direct Debit initiated by the Initiator by debiting the amount of the reversal or alteration of a Direct Debit back to the Initiator through the Initiator’s Bank PROVIDED such request is made not more than 120 days from the date when the Direct Debit was debited to my/our account.

3. THE CUSTOMER ACKNOWLEDGES THAT:-

(a) This authority will remain in full force and effect in respect of all Direct Debits passed to my/our account in good faith notwithstanding my/our death, bankruptcy or other revocation of this authority until actual notice of such event is received by the Bank.

(b) In any event this authority is subject to any arrangement now or hereafter existing between me/us and the Bank in relation to my/our account.

(c) Any dispute as to the correctness or validity of an amount debited to my/our account shall not be the concern of the Bank except in so far as the Direct Debit has not been paid in accordance with this authority. Any other dispute lies between me/us and the Initiator.

(d) Where the Bank has used reasonable care and skill in acting in accordance with this authority, the Bank accepts no responsibility or liability in respect of:- - the accuracy of information about Direct Debits on Bank statements; and - any variations between notices given by the Initiator and the amounts of Direct Debits.

(e) The Bank is not responsible for, or under any liability in respect of the Initiator's failure to give notice, in accordance with 1(a) nor for the non-receipt or late notice by me/us for any reason whatsoever. In any such situation the dispute lies between me/us and the Initiator.

4. THE BANK MAY:-

(a) In its absolute discretion conclusively determine the order of priority of payment by it of any monies pursuant to this or any other authority, cheque or draft properly signed by me/us and given to or drawn on the Bank.

(b) At any time terminate this authority as to future payments by notice in writing to me/us.

(c) Charge its current fees for this service in force from time-to-time. After signing the page 1 and initialling page 2, please scan and email to: accounts@smartloyalty.co.nz OR Fax to: (07) 848-2395

Z Business terms and conditions apply. See full T's and C's here.

Standard SmartTrade terms and conditions apply.

• 11.1 The determination of liability for any government levies or taxes or other expenses or charges arising out of the accrual or conversion of Points or claiming of Rewards under the Programme shall be the sole responsibility of the Member.
   
• 11.2 Smart loyalty reserves the right to cancel, change or substitute any reward and specific term and condition of a reward or its redemption at any time with or without prior notice. 
   
• 11.3 The details of notice for Smart Loyalty are:
  
  Smart Loyalty
  PO Box 370
  Hamilton
  
  Phone: 07 848 2394
  Fax: 07 848 2395
  Email: info@smart-trade.co.nz 

Reward Shop & Redemption Terms and Conditions

• These Rewards Shop Redemption terms and conditions (“Terms and Conditions”) are applicable to all redemptions made under any Rewards Programme facilitated by Smart Loyalty New Zealand Limited (“Smart Loyalty”). Any redemption by a Member of any of these programmes (“Rewards”) is considered as acceptance of these Terms and Conditions.
• The Rewards Shop is managed by Smart Loyalty and is available solely to participating members in loyalty reward programmes facilitated by Smart Loyalty.
• Rewards Shop can be accessed online (via www.rewards-shop.co.nz) or by contacting Smart Loyalty's call centre (0800 99 76278).
• All rewards are manufactured and/or provided by independent manufacturers, service providers or suppliers. 
• All rewards are subject to availability and may be withdrawn or substituted at any time.
• Special terms and conditions may apply to individual Rewards, such special terms and conditions will be advised to you on the Website.
• Unless otherwise specified, all points values specified for products on the Website include delivery costs.
• Rewards will not be delivered to an address outside New Zealand.
• Some reward items may not be able to be delivered to a rural address. Where this is the case, alternative options and arrangements will be provided to the Member. These arrangements may involve additional points or payment to facilitate.
• The number of rewards points required to obtain any reward may be varied at any time by Smart Loyalty without prior notice.
• All reasonable efforts will be made to ensure the information provided in relation to reward products or services on this website are correct. However, to the extent permitted by law, Smart Loyalty does not accept any liability for the lack of completeness or correctness of such information.
• If you do not have enough points to redeem a particular reward an account top-up can be made by credit card (Visa and MasterCard only) or direct credit. A processing fee of 1.75% will be charged on all Credit Card top-ups.
• Smart Loyalty will only accept redemptions from current members. Redemptions made by terminated or suspended members will not be honoured. 
• Members are required to provide membership details prior to redeeming rewards. 
• Points redeemed for rewards will be deducted from a members point balance at the time making an order and the deduction will be reflected in the member's account dashboard.
• Once an order has been placed with the supplier of a product it cannot be cancelled, amended or exchanged for different product(s).  
• Points cannot be redeemed for cash.
• All rewards are subject to the Consumer Guarantees Act 1993.
• Smart Loyalty makes no warranties or representation either express or implied with respect to type, quality, standard, fitness or suitably of rewards outside of the application of the Consumer Guarantees Act.
• As per New Zealand law, alcohol products will not be sold to persons under the age of 18 years.
   

Refunds and Returns

• Once a reward has been redeemed, it cannot be returned and exchanged. However, a defective or damaged reward may be replaced or exchanged for another reward of equal value. The reward must be returned in new, ‘as new’ or unused condition with the original packaging, instruction manuals and all accessories. A product will not be accepted for exchange unless authorised for return by Smart Loyalty. Exchanged rewards may incur a restocking fee.
• Rewards cannot be replaced if stolen, lost, damaged, destroyed or otherwise altered after the member has taken delivery.  
• If you do not receive your reward, Smart Loyalty must be notified within30 days for a replacement to be issued. 
• Unless advised otherwise, Smart Loyalty will arrange delivery of redeemed rewards to the current address listed in the member's profile. 
   

Dream Rewards and Travel

• All travel must be booked though the Smart Loyalty call centre (Monday - Friday, 8.30am to 5.00pm) at least 24 hours prior to departure. It is the member's responsibility to satisfy any terms and conditions imposed by an airline including advance booking requirements and any fees payable due to cancellation or alteration of tickets.  
• Dream Reward redemptions must be submitted through the Smart Loyalty call centre (0800 99 76278).
• Smart Loyalty reserves the right to decline Dream Reward applications without explanation. 
   

General

• Any tax liability, duty or other government charge or reporting requirement in connection with or on any benefit derived by members from the use of a Reward by any member is the member's sole responsibility.
• Members may request further details about the Programme by contacting Smart Loyalty on 0800 99 76278 or by visiting the Website.
   

Your Details

• We recognise the importance of safeguarding your personal and financial information. Please refer to our Privacy statement to find out more about how we treat your information: Privacy statement

Changes to Rewards and these Terms and Conditions

• Smart Loyalty may at any time at our discretion, and without notice, withdraw, limit, modify, cancel or increase the continued availability of any Reward or the number of Eligible Spend Dollars required to claim a particular Reward. Reward providers may also change without notice.
• Smart Loyalty may change or amend these Terms and Conditions at any time.

Please refer to each specific ‘Easy Discount’ for the relevant Terms and Conditions of the supplier and the offer, deal or discount. Smart Loyalty will do their best to ensure all offers are up to date but is in no way responsible or accountable for the delivery (or non delivery) of the actual offer, deal or discount. Offers are subject to change and may be updated or removed at any time and even though it may still be visible in the associated Smart Loyalty programme app, the offer may have expired. It is the responsibility of the individual person attempting to redeem the offer to check with the associated supplier when purchasing to confirm the offer is still applicable.