Redemption Q & A

Q. If I don't have enough points to redeem a particular reward can I top up with money?

A. Yes, you can now use our Points + Pay facility to purchase rewards, with the option of paying by credit card (Visa & Mastercard accepted only) or direct credit.

Q. I want to redeem points for an item not in the catalogue or on your website - what can I do?

A. We will endeavor to source your dream reward! Call 0800 99 SMART (76278) or to find out more click here.

Q. How long will I have to wait for my reward to arrive after placing an order?

A. The standard time is 7-10 working days. If you do not receive your reward within this timeframe please call us on 0800 99 SMART (76278).

Q. What do I do if my reward is faulty?

A. All rewards come with a standard manufacturer’s warranty. Call us on 0800 99 SMART (76278) and we will organise with the supplier what to do next.

Q. What if I receive the wrong reward or a damaged reward?

A. Please notify Smart-Trade immediately and we will make the appropriate arrangements. Call 0800 99 SMART (76278) or email rewards@smart-trade.co.nz.

Redemption Terms & Conditions
Whilst every endeavour is made to give accurate points required for the rewards (or replacement product) on the Smart-Trade website, we reserve the right to adjust the required points value when redeeming to reflect current pricing, and generally the right at any time with or without notice to cancel or change a particular reward or its value. All rewards are subject to availability.